Terms of Service
Effective Date: May 23, 2025
Contact Email: contact@familygroup.ge
Welcome to Family Group! These Terms of Service (“Terms”) govern your use of our website and the purchase of products through our online store at www.familygroup.ge (“Site”). By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve:
- Transmissions over various networks
- Changes to conform and adapt to technical requirements of connecting networks or devices
2. Products and Services
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this Site is void where prohibited.
3. Orders and Payment
When you place an order, you agree that:
- All information provided is accurate and complete
- You are authorized to use the payment method provided
- We may cancel or limit quantities purchased per person, per household, or per order
Prices are listed in local currency and include VAT unless stated otherwise. Payment must be completed before your order is processed and shipped.
4. Shipping and Delivery
We aim to process and ship orders promptly. However, delivery times may vary based on location, carrier delays, and external factors. We are not responsible for delays beyond our control.
5. Returns and Refunds
You may return most new, unopened items within 14 days of delivery for a full refund. Items must be in original packaging and condition. To initiate a return, contact us at contact@familygroup.ge. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
6. Accuracy of Information
We strive to provide accurate information on our Site but do not warrant that product descriptions, prices, or other content are complete, current, or error-free. If a product is mispriced or described incorrectly, we reserve the right to cancel or refuse any orders placed for the product.
7. Prohibited Uses
You may not use the Site or its content for any unlawful purpose or to solicit others to perform or participate in unlawful acts. Violations may result in termination of your access.
8. Intellectual Property
All content on this Site, including images, logos, text, and design, is the property of Family Group or its content suppliers and is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.
9. Limitation of Liability
To the maximum extent permitted by law, Family Group shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use the Site or products purchased through it.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Georgia. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Georgia.
11. Changes to Terms
We reserve the right to update, change or replace any part of these Terms at our sole discretion by posting updates to our Site. Continued use of the Site after changes constitutes acceptance.
If you have any questions about these Terms, please contact us at contact@familygroup.ge.